Sets The Standard For Outstanding High Quality Care And Patient Safety!!
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Frequently Asked Questions
At Town Practice we open from 0800hrs – 1900hrs every day of the week, up to 1400hrs on weekends and closes at 12 pm on public holidays.
At Black Chain Practice open from 0800hrs -1800hrs everyday of the week, up to 1300hrs on weekends and closes at 12 pm on public holidays.
For any medical emergencies after hours, please call +264 81 314 2480
Yes, we do accept medical aid after hours on the condition that we can confirm the availability of funds. We are able to connect to some medical aids through the internet, even after hours.
No, you CANNOT. This is medical aid fraud and is a serious offence.
We are a walk-in practice and generally do not work on appointments.
We understand the frustration of waiting and sincerely apologize the inconvenience caused but this is due to our commitment in providing you with quality service. We, however, endeavor to see every patient within appropriate times.
The nurse will take you to the procedure room, where you will meet the doctor.
Your employer, partner or parents have no right to know about your medical condition without your written consent. But the law requires a diagnosis on your sick note / medical certificate.
No, you CANNOT. A false sick note is fraud and it is also a serious offence.
Yes, we do dispense medicine at our Town Practice.
No, you CANNOT. A false sick note is fraud and it is also a serious offence.
Yes, we do dispense medicine at our Town Practice.
No. Our prices do not include medication. If, however, there is need for injections there will be charged separately. Dispensed medicine is also charged or claimed separately.
Please insist on a Wanaheda Medical Centre receipt for all cash payments made.
No we do not have imaging facilities within the practices but if the doctors after examining a patient see the need of X rays or other imaging modalities, they would refer you to reputable diagnostic and imaging centres.
We do not have an in-house laboratory at the practices but we work closely with external laboratories. For your convenience blood can also be taken at the practice and laboratory fees collected.
From time to time we participate in the Free circumcision programs supported by USAID through SAFE project. You may call the practice (if possible here provide a number which is clickable) for an update on the current status.
You may need to call the practice for a booking.
We do antenatal care. In Windhoek we refer for pregnancy sonars. Soon we will make a link to the new hospital
Please insist on a Wanaheda Medical Centre receipt for all cash payments made.
No we do not have imaging facilities within the practices but if the doctors after examining a patient see the need of X rays or other imaging modalities, they would refer you to reputable diagnostic and imaging centres.
No. We do not do termination of pregnancy.
Please insist on a Wanaheda Medical Centre receipt for all cash payments made.
No we do not have imaging facilities within the practices but if the doctors after examining a patient see the need of X rays or other imaging modalities, they would refer you to reputable diagnostic and imaging centres.
If you are not happy with the service you received, please do not hesitate to inform the doctor, manager or supervisor on duty immediately.
We also have a suggestion box.
You can call, SMS or email your complaint and we will get back to you immediately.
We refer our patients to other practices.
We do not have specialist at the practice but we do refer our patients to other practices.
